Staff across social services may encounter moments of agitation, conflict, or behavioral escalation in their day-to-day work. This training helps staff recognize early warning signs, use verbal de-escalation strategies, and maintain safety in ways that support the well-being of both clients and staff. Participants will learn communication techniques that reduce tension, approaches for maximizing safety during an actively occurring violent incident, and practical guidance for working with responders when outside assistance is needed. The session also covers key considerations for preparation and planning, including what to anticipate, what to clarify in advance, and how to stay aligned as a team when interpreting and responding to escalating situations. These skills strengthen confidence, reduce avoidable incidents, and help staff respond to crises in a consistent and grounded way.